Before you can start taking advantage of CRM Alert and instant push notifications and approvals from Dynamics CRM you need to complete some simple steps to set things up.
1. Download the managed solution for Dynamics CRM
CRM Alerts require a component installed in your CRM system to send out the push notifications to your users whenever a predefined condition occurs in the system. This component can be downloaded on the following link:
2. Install the managed solution in your CRM system (System Administrator role required)
The solution downloaded above needs to be installed by a System Administrator. Once it has been installed you are ready to use CRM Alerts with your own CRM data.
3. Create CRM workflow processes to support your requirements
Head over to Settings -> Processes and create workflow processes for whatever trigger you would like to be notified of. This can be creation or assignment of a lead or a case, change of status of an opportunity, discount approvals for opportunities or quotations, X number of days from the creation of a quotation etc.